Terms of service

You may use runvello only for lawful business activity and may not use the service to send abusive, deceptive, or unauthorized communications.

Each organization is responsible for its own workspace content, user access, and downstream customer communications sent from that workspace.

Features, limits, integrations, and product behavior may change over time as runvello improves the service, adds capabilities, or adjusts plan structure.

A paid plan checkout creates one plan subscription for one workspace; plan quantity is not adjustable and team-member count does not change the subscription price. Lite has no time limit and does not require a payment card. Runvello's paid Stripe catalog does not add a trial period, so paid billing begins when checkout is completed.

A plan-tier or monthly-to-annual interval change submitted through the in-app plan selector is requested immediately, not scheduled automatically for the next renewal. Stripe creates any applicable proration and determines the resulting charge, account credit, collection timing, and renewal date. A Stripe credit is not automatically a cash refund.

AI credit packs and public-delivery packs are one-time purchases. Delivery packs apply only to the current billing period. Storage packs are separate recurring monthly subscriptions; each checkout adds one pack, and multiple packs can stack. Eligible Stripe promotion codes may be entered only on checkout screens where Stripe displays that option, subject to the code's own limits.

When Stripe portal cancellation is available, Runvello's launch policy requires cancellation to take effect at the end of the paid billing period; confirm the effective date Stripe displays before completing the request. Cancellation does not itself delete workspace records. A workspace administrator can request a scoped workspace ZIP from Admin and should do so before paid access ends; deletion, retention, and privacy requests that are not self-service remain support-led.

Runvello does not automatically issue cash refunds when a subscription changes or an add-on is canceled. Contact billing support to report a billing error or request review of a refund; any approved adjustment remains subject to the payment provider's processing timeline and applicable law.

runvello aims to keep the service available and secure, but maintenance, incidents, software defects, third-party outages, or abuse-prevention measures can affect access from time to time.

Accounts may be limited or suspended for unpaid balances, abuse, security concerns, or actions that materially threaten the platform or other customers.

You retain responsibility for the legality, accuracy, and rights associated with the client records, files, contracts, campaigns, and public pages you create.

AI assistance may help draft emails, campaigns, pages, contracts, and other materials, but customers remain fully responsible for reviewing and approving outputs before relying on them, sending them, or using them in a legal, financial, or regulated context.

runvello may help generate operational or contract-related text, but the service does not guarantee that AI-generated output is complete, enforceable, compliant, or fit for your particular business or jurisdiction.

If you need procurement, security, billing, or commercial clarification beyond this page, contact runvello for a direct follow-up.