Security

Trust & security

runvello is built to protect customer data through reasonable technical and operational safeguards, data minimization, authenticated access, and careful use of third-party providers where needed to run the service.

What this covers

Reasonable safeguards
runvello uses technical and operational measures intended to protect data against unauthorized access, misuse, loss, or disclosure.
Limited payment scope
Payment processing is handled by Stripe, and runvello is designed not to store full payment card data in its own platform records.
Need-to-run data only
runvello aims to store the information needed to provide the service, support customers, secure the platform, and maintain billing and account operations.
Questions

Need a written clarification?

If your team needs procurement, legal, or security follow-up before adopting runvello, contact us and we will route the request appropriately.

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Product controls

Authentication and access
Workspace access requires authenticated user sessions, and platform or support access is expected to respect the product’s organization and grant boundaries.
Data isolation
Each workspace’s customer data is kept separate, and access is limited to approved workspace members and roles.
Operational safeguards
Health checks, monitoring, alerting, logging, and operational review are used to help monitor the service, investigate issues, and maintain reliability.
Payment handling
Stripe is used for payment processing. runvello may store billing references and subscription state, but it is not intended to store full card numbers, card verification values, or full payment credentials.

Limits and customer guidance

Account hygiene
Customers should manage user access intentionally, remove stale access promptly, and review the business data and messaging they publish through the service.
No absolute guarantee
No internet-connected service can promise perfect security. runvello works to reduce risk and respond responsibly, but cannot guarantee that unauthorized access, outages, or third-party failures will never occur.
Security questions
If your team needs security-review documentation or a direct response to a trust questionnaire, contact runvello and include the scope of the request.