Privacy & data policy

When someone submits the contact form, runvello stores their name, email, company details, website, message, and request metadata needed for follow-up and abuse review.

Organizations may store client, lead, booking, contract, invoice, campaign, project, and asset records that they choose to manage inside the platform so the service can function as intended.

When a workspace user requests AI assistance, runvello sends the context needed for that action to the configured AI provider. Production uses the OpenAI API unless the deployment owner explicitly enables another supported provider. Text dispatch removes email addresses, phone numbers, and credential-shaped values. Customer images are sent only for an explicit visual-analysis action selected by the user. The workspace retains the source, output, and review history needed to show provenance; operational usage telemetry records counts and provider metadata rather than a second copy of the prompt. OpenAI states that API inputs and outputs are not used for training by default; default abuse-monitoring logs may retain customer content for up to 30 days unless approved data-retention controls apply.

Basic request, error, and operational telemetry may be processed to keep the app available, investigate incidents, and protect the service.

runvello may store limited billing-related information such as subscription status, plan details, usage, transaction references, and Stripe customer or subscription identifiers, but not full payment card data.

Data is used to run customer workflows, send transactional communications, support scheduling and delivery flows, and maintain account-level product behavior.

Data may be accessed when troubleshooting, handling support requests, reviewing abuse, or responding to production incidents under the platform’s access controls.

Operational learnings may inform product improvements, but runvello does not treat customer-specific content as something to sell or republish as marketing inventory.

Billing-related information may be used to activate accounts, manage subscriptions, enforce plan limits, prevent abuse, and reconcile payment events coming from Stripe.

runvello may share information with vendors and infrastructure providers that are needed to operate the platform, such as hosting, email delivery, error monitoring, file storage, payment processing, and the configured AI provider when a user requests AI-assisted work.

runvello does not sell personal information and does not share personal information with third parties for their own unrelated marketing use.

Information may be kept for as long as it is reasonably needed to provide the service, maintain records, resolve disputes, meet legal obligations, and protect the platform.

If you submit a marketing inquiry and no longer want follow-up, contact runvello and request removal from future outreach.

Customers needing account-level privacy clarification, export help, or deletion requests should contact runvello support from the relevant workspace context.

This page may be updated as product features, billing behavior, or legal requirements change. Continued use of the service after an update means the revised policy applies going forward.